The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Dining!
“The Jiangnan Zao restaurant offered an exquisite dining experience with a variety of delectable dishes, especially the chicken rice.” view full review
Relaxing Spa Retreat
“The spa area was beautifully maintained and provided a serene environment for relaxation, which added to our overall experience.” view full review
Luxurious Rooms
“Our room was spacious and elegantly designed, featuring a massive bathroom and a well-organized closet that enhanced our comfort.” view full review
Excellent Gym
“The gym was well-equipped with modern machines and had a pristine environment, making it perfect for maintaining my fitness routine.” view full review
Nanjing River Crossing Campaign Victory Memorial Muesum
2.6
km
Nearby
Mall
Jinmao Place
590 m
Xuanwu Lake Park
590 m
Restaurants
JiangNan Wok
40 m
No.329 Zhongyang Road
LanWan Coffee
4.3
km
LuXi Ying 68 Nan Qi Mansion
Da Niang Shui Jiao
960 m
ZhongYang Road
Nanjing Impressions
700 m
No.201 Zhongyang Road
Wang Pin TaiSu NiuPai
740 m
Room 306 3/F
Pankoo
770 m
ZhongYang Road 201
Reviews and Ratings
Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
friendly staff
great location
short on taste
not necessarily geared for shopping
8.4/10
Great
Rooms
8.7
Location
8.9
Service
8.5
Dining
7.5
Guest reviews
8.4/10
based on 28 reviews
8.9
8.9/10 based on 116 reviews
Gordon
United Kingdom,
June
2024
8.2/10
I had such a great time at the Shangri-La Nanjing! The rooms were spacious, clean, and had a commanding view of Lake Xuan Wu. I was pleasantly surprised with an upgrade and a welcome gift of a limited edition Shangri-La XO sauce by GM Melinda. Horizon club lounge access made my stay even more awesome. However, the dining options fell a bit short on taste. Overall, it's a good choice for a stay in Nanjing.
Rooms
9.0
The rooms were awesome and exceeded my expectations. The view of Lake Xuan Wu was stunning.
Service
9.0
The staff went above and beyond to make my stay special. They provided excellent suggestions and personalized touches, making me feel truly welcomed.
Location
8.0
The location was very convenient with a subway station below and close proximity to the lake. It's a great choice for those looking to explore Nanjing.
Dining
7.0
Although the dining options were varied, the taste fell short of expectations. However, the mix of Chinese and western dishes at Cafe Juan got my day started right.
Facilities
8.0
The facilities at the hotel were well-maintained and provided everything I needed for a comfortable stay.
friendly staff
short on taste
Kim
United States,
May
2024
8.2/10
I had a pleasant stay at the hotel with its clean and comfortable rooms offering a beautiful view of Xuanwu Lake. The service was supportive, although lacking a bit in friendliness. The location was very convenient with easy access to transportation options. The dining experience was delightful with a great variety of local and international foods. The facilities were well-maintained and added to my overall experience.
Rooms
8.0
The rooms were comfortable and clean, with a beautiful view of Xuanwu Lake.
Service
7.0
The service was supportive, although lacking a bit in friendliness.
Location
9.0
The location was very convenient with easy access to transportation options.
Dining
9.0
The dining experience was delightful with a great variety of local and international foods.
Facilities
8.0
The facilities were well-maintained and added to my overall experience.
Thomas
United States,
May
2024
9.0/10
Staying under the family plan promotion, the hotel provided fancy, cozy, and very clean rooms with a wonderful high-floor view. The rooms were always impeccably clean, making it feel like a comfortable home after a day of sightseeing. The staff service by Mr Zhou, Xiao Zhou, and Allen was exceptional, always satisfying our requests during our two-year stay.
Rooms
10.0
The rooms were very spacious, well divided, and offered all amenities one could think of.
Service
9.0
The staff, including Mr Zhou, Xiao Zhou, and Allen, were always accommodating and made us feel at home during our long-term stay.
Location
9.0
The hotel is very convenient with a subway station below and the high-speed train station just one stop away. It's well-equipped and located at the Temple area, making it suitable for both business trips and leisure stays.
Dining
8.0
The dining experience offered a nice mix of Chinese and Western dishes in the horizon lounge. Communication was a bit challenging but was overshadowed by the smiles and helpfulness of the staff.
Facilities
9.0
The hotel facilities were top-notch, offering everything from room service to car hire and tours/ticket assistance.
John
United Kingdom,
May
2024
7.4/10
My stay at the hotel was truly delightful. The rooms were spacious, clean, and offered a commanding view of Lake Xuan Wu. The hotel staff provided excellent service, always attentive and happy to assist. However, the rooms, though lovely and clean, felt a bit dated. The bedding was fresh, and the marble bathrooms were spotless, ensuring a comfortable stay.
Rooms
8.0
The rooms were large and very comfortable.
Service
7.0
The hotel staff were vigilant and very happy to assist, offering a range of services such as room service, car hire, and laundry. However, there is room for improvement in the food and beverage areas.
Location
9.0
The hotel's location on the 36th floor was convenient, with a subway station below and the high-speed train station just one stop away. The staff was always accommodating in organizing transport, but the hotel may not be ideal for shopping.
Dining
6.0
The dining options were kind of limited in diversity, but the Chinese cuisine was delicious. However, the western choices were lacking in variety.
Facilities
7.0
The facilities at the hotel were satisfactory, offering warm dishes and a buffet spread of Chinese and Western choices.
clean
dated
Paul
United Kingdom,
April
2024
7.8/10
The hotel offers lovely and clean rooms, slightly dated but with fresh and clean bedding. The service is professional although a bit too quick at times. The location is outstanding with easy access to shops, and the dining experience, while plentiful, lacks some communication. The facilities are well-maintained and convenient for guests.
Rooms
8.0
The rooms were lovely and clean, slightly dated but still fresh and comfortable.
Service
7.0
The service was professional, though a bit too hasty in clearing tables.
Location
9.0
The location is outstanding with easy access to shops and accommodating staff.
Dining
7.0
The dining was plentiful, yet communication could be improved for a better experience.
Facilities
8.0
The facilities are well-maintained and convenient for guests.
Richard
United Kingdom,
April
2024
8.2/10
The hotel rooms are very comfortable and spacious, feeling more like living in an apartment than a hotel. The breakfast on our second morning was spacious, clean, and with a commanding view of Lake Xuan Wu. I highly recommend the hotel staff for their excellent service.
Rooms
9.0
The rooms are very comfortable and spacious, offering a homely feeling.
Service
8.0
The staff are very keen to share their local knowledge and provide excellent service.
Location
8.0
The location is convenient and offers a mix of Western and Chinese styles with exciting shopping options within walking distance.
Dining
7.0
The dining experience offers great variety with local and international food options.
Facilities
9.0
The hotel facilities are modern and well-maintained, catering to various needs of guests.
Harriet
United Kingdom,
February
2024
8.6/10
My stay at the hotel was delightful. The rooms had a nice view with a huge bathroom and closet area, and I was pleasantly surprised with a welcome gift of a limited edition Shangri-La XO sauce by GM Melinde, a perfect companion for my noodles. The hotel staff provided excellent service, making my experience truly enjoyable.
Rooms
9.0
Service
9.0
The staff comforted me with coffee, juice, soup, and fruit; they were extremely helpful and nice.
Location
9.0
The location was excellent with a wonderful view and various local leisure activities nearby.
Dining
8.0
The dining experience was very good with high-quality food, although it could have been better with more extensive options.
Facilities
8.0
The facilities at the hotel were nice and well-maintained, including the pool and gym.
Frank
United Kingdom,
February
2024
9.0/10
My stay at the hotel was a delightful experience. The rooms, although slightly dated, were lovely and clean with fresh bedding and marble bathrooms. The service was top-notch, with attentive staff and special touches like freshly baked pastries. The location was outstanding, close to attractions and with great amenities. The dining offered a nice mix of Chinese and western dishes, though there were some minor payment inconveniences. Overall, a great value for money.
Rooms
9.0
The rooms were large, very comfortable, and impeccably clean.
Service
9.0
The service was exceptional, with caring staff going above and beyond to ensure a pleasant stay.
Location
10.0
The hotel's location was outstanding, with easy access to local attractions and a host of convenient facilities.
Dining
8.0
The dining experience was enjoyable, offering a variety of options to suit different tastes.
Facilities
9.0
The facilities were great, with a huge swimming pool and well-equipped amenities for a comfortable stay.
David
United Kingdom,
February
2024
8.6/10
My stay at the hotel was absolutely wonderful! The rooms were comfortable, with plenty of space, a large bed, and all the standard amenities. Although the decor was a bit dated, everything was clean and well-maintained. The service was top-notch, with staff going above and beyond to ensure a great experience. The location was excellent, offering a beautiful view and easy access to shops. The dining options were decent, with a good selection of international and local dishes. The facilities were fantastic, with everything I needed for a relaxing stay.
Rooms
8.0
The rooms were lovely and clean, albeit a bit dated, but still very comfortable and spacious.
Service
9.0
The service was incredibly kind and attentive, making sure every aspect of my stay was perfect.
Location
9.0
The location was excellent, with a wonderful view and close proximity to shops and attractions.
Dining
8.0
The dining experience was great, offering a variety of fresh options, both international and local.
Facilities
9.0
The facilities were fantastic, providing everything from room service to housekeeping.
Dudley
United Kingdom,
January
2024
8.4/10
The hotel rooms were lovely and clean, with fresh bedding and marble bathrooms. I was pleasantly surprised with a welcome gift from GM Melinde. The service was extremely helpful and nice, while the location was outstanding. The dining was decent, with smiling staff, and the facilities were top-notch.
Rooms
8.0
The rooms were lovely and clean, although a little dated, with fresh bedding and marble bathrooms.
Service
9.0
The service was extremely helpful and nice, with polite, friendly, and super helpful staff.
Location
9.0
The hotel was always accommodating, ideal for organizing taxis and with exciting shops within walking distance.
Dining
7.0
The dining was decent, with good Chinese options but lacking in western choices. Communication was a bit challenging, but the staff's helpfulness made up for it.
Facilities
9.0
The facilities were top-notch, offering room service, car hire, dry cleaning, laundry, and more.
Ian
United Kingdom,
January
2024
8.4/10
Staying at this hotel was like living in a comfortable apartment with an excellent view. The service, especially from Clark Yuan at the Horizon Club Lounge, was globally very kind and helpful. The location is not only equipped with a huge swimming pool but also offers easy access to shops and transport options. The dining experience, with lots of choices and fresh pizza, was delightful. However, the morning breakfast experience lacked a bit of organization. Overall, a great stay with a few minor hiccups.
Rooms
9.0
The rooms felt more like living in an apartment than a hotel, large, very comfortable, and with a wonderful view.
Service
9.0
The warm greetings from Clark Yuan and the attentive service during my stay made me feel truly valued.
Location
9.0
The hotel is well maintained, has a huge swimming pool, and is conveniently located with easy access to transport options and shops.
Dining
7.0
The dining experience offered plenty of choices and the fresh, made-from-scratch pizza was a highlight, although the breakfast experience could be improved.
Facilities
8.0
The facilities like the pool and gym were well maintained and added value to the overall stay.
Adam
United Kingdom,
January
2024
8.8/10
I had a wonderful stay at this hotel. The rooms were fancy, cozy, and very clean, offering a wonderful view since most are on high floors. The service, especially from Mr Zhou, Xiao Zho, and Allen, made me feel at home during my extended 2-year stay. The location is also exciting now with more shops nearby. The dining options were sumptuous and filling. Overall, a great value for money!
Rooms
10.0
The rooms were spacious, well-divided, and offered all amenities one would think of.
Service
9.0
The staff, especially from the housekeeping department, was attentive and made me feel at home. They were quick to meet our needs.
Location
9.0
The location is very convenient with a subway station below and the high-speed train station just one stop away. The hotel was accommodating in organizing transportation to our desired destinations.
Dining
8.0
The dining experience was plentiful, although communication was a bit challenging. The staff's helpfulness made up for it.
Facilities
8.0
The facilities were well-maintained, and the pool and gym were nice additions to the stay.
Beautiful view
Challenging communication
Joe
United Kingdom,
January
2024
9.0/10
I had a wonderful stay at Shangri-La Nanjing. The rooms were spacious, comfortable, and had a nice view of the lake, which was perfect for our requirements. The service was top-notch, with the staff being nice, efficient, and full of local knowledge to help us navigate the city. The location was fantastic, near the train station and the beautiful Xuan Wu Lake national park. The dining options were varied with delicious Chinese and Western choices, though the selection was a bit limited. The facilities, including the pool and gym, were well-maintained and added to the overall positive experience.
Rooms
9.0
The rooms were large, very comfortable, and had a nice view of the lake.
Service
9.0
The service here was excellent, with the staff being nice, efficient, and always ready to help with any request.
Location
10.0
The hotel's location near the train station and Xuan Wu Lake national park was fantastic, offering a great setting for exploring Nanjing.
Dining
8.0
The dining experience was delightful with a great variety of local and international foods to choose from.
Facilities
9.0
The facilities, including the pool and gym, were well-maintained and added to the overall positive experience.
Allen
United States,
December
2023
9.0/10
My stay at the hotel was truly wonderful. The rooms were very nice, providing a lovely view over the lake, and the overall ambiance was cosy and comfortable. The hotel rooms were more spacious than expected, offering a delightful lake view. However, there was a slight issue as we were informed about a single bed in the room, which turned out not to be the case.
Rooms
9.0
The rooms were spacious, with a lovely lake view.
Service
9.0
The service was excellent, and the staff were helpful and professional. They made my stay truly enjoyable, with great food options as well.
Location
10.0
The hotel’s location was perfect, set on Xuan Wu lake. Additionally, the subway station below and the high-speed train station being just one stop away added extra convenience to my stay.
Dining
8.0
The dining experience was delightful, with plenty of choices available, including a mix of Chinese and Western options like tang bao, jian bing, and proper bacon.
Facilities
9.0
The facilities, including the pool and gym, were well-maintained and added to the overall experience during my stay.
Frederick
United States,
December
2023
7.8/10
I found this hotel to be like living in an apartment rather than a typical hotel, with a warm and cosy atmosphere. The staff, especially Mr Zhou, Xiao Zhou, and Allen, were incredibly helpful in making my stay pleasant. The location overlooking Xuanwu Lake was ideal, but the constant clattering and lack of attentiveness in certain areas were minor drawbacks. The dining experience offered a nice variety of Chinese and Western dishes but had some communication challenges.
Rooms
8.0
The rooms were still warm and felt more like apartment living, which I really enjoyed. I also appreciated how quickly and effectively they arranged another room for me.
Service
9.0
The staff, especially Mr Zhou, Xiao Zhou, and Allen, were critical in ensuring I felt good during my stay. They were always ready to help and make my experience enjoyable.
Location
7.0
The hotel's location overlooking Xuanwu Lake was fantastic, offering a serene atmosphere. However, the area wasn't necessarily geared for shopping, and some noise and lack of attentiveness were noticeable.
Dining
7.0
The dining experience was plentiful with a mix of Chinese and Western dishes, but some communication challenges slightly affected the overall experience.
Facilities
8.0
The facilities were good overall, but there were some minor issues with noise and lack of attentiveness.